Contact Information
Orange Lola
401.641.7151
info@orangelola.com

United States Postal Service Returns
Orange Lola
25b Wanda Street
Narragansett, RI 02882

UPS
Orange Lola
25b Wanda Street
Narragansett, RI 02882

Privacy
It is our policy to not sell or distribute any customer information under any circumstances. This includes our mailing list as well as your email information. However, this site is hosted by Yahoo! Store. Yahoo hosts the store pages, ordering system and order data. Yahoo! Immediately collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! Also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! Uses this information.

How do you guarantee the security of my credit card information?
We use industry-standard SSL encryption.

What if my package does not arrive on time?
Call or email and wewill track your package for you. Have your name, address and confirmation number on hand when you call or just email the information to us at: package@orangelola.com.

What forms of payment are accepted?
Visa, MasterCard, Discover and American Express.

What is your return/exchange policy?
You may return your item within 14 days from date of receipt for a complete refund (less shipping costs) to the same credit card on which it was purchased. You can also exchange your purchase or be issued a store credit up to 30 days after you have received the original purchase. Holiday purchases can be exchanged until January 15, 2005 for exchange or credit only. All items must be returned in the original packaging. If you have any questions, please email us at returns@orangelola.com. or call us 401-641-7151.

How do I make a return/exchange?
Return your purchase in the original exterior box, well-packed and insured for the full price of the item. Include a copy of the invoice sent to you at the time of purchase and ship it to the return addresses at the top of this page. We do not accept returns after 30 days from receipt of purchase. Shipping charges will apply to exchanges.

What is your shipping policy?
Orders placed by 12 Noon EST Monday through Friday (excluding holidays) will ship from our warehouse within 2-3 business days. Express shipments can be quoted for Next day, 2-day or 3-day shipping. Please call us to be certain we can complete your rush order. We will quote shipping ASAP.

How are the shipping costs determined?
Shipping costs are based on the total order amount before sales tax and promotional discounts are applied.

What are multiple ship-to Addresses?
Please contact us for any multiple shipping orders and we will do our best to take care of all your shipping needs, email shipping@orangelola.com.

What happens if an item is out of stock?
If your selected merchandise is out of stock, we will inform you immediately upon receipt of order. We will inform you via e-mail, and we will do our best to fulfill your order. If this is not satisfactory, we will give you a full refund.

Do I pay sales taxes on purchases?
Rhode Island residents will have sales tax automatically added to their order. If Orange Lola is not collecting your state's taxes, you are expected to comply with your state's current laws regarding purchases over the Internet.

How do I report damaged shipments?
Please call us immediately at 401-641-7151 and we will process a claim and/or replacement. FedEx usually requires an inspection in the event of damage so please hold onto all packing materials and the item until further notice. Orange Lola MUST be informed within 7 days of delivery of all damaged goods, or we cannot process a claim. Please inspect all deliveries thoroughly upon arrival.